You Got … A Lot Of Frustration

Oh my goodness!

I do have the same problems with Arcor in Germany. Since weeks I try to figure out why they are not able to move my phone as well as my dsl connection. (Four weeks ago they cut me off).

Unfortunately I did not receive a proper answer since. I called them more than 20 times and wrote a letter to the CEO (Mr. Stöber) last week. Two days ago I receive a letter from Eschborn including two lines:”please call the support hotline”.

Just imagine how I feel!

Geez! I can imagine how you feel…and please, don´t call the support.

cheers, Daniela

whow! you actually use youtube videos on this blog. great!
but shouldnt you also support sevenload?

anyways, great video!

Cancel the account. Cancel the account. Cancel the account

Vincent Ferrari spent 21 minutes trying to cancel his AOL-Account, well see for yourself what happened to him:

[Via openBC-Blog]

…

Cancel my account

AOL, ein Kunde und ein Callcenter-Mitarbeiter = Der Stoff zum neuen Mantra von AOL Cancel my account, da hat Dani/OpenBC schon vllig recht )
- Vincent Ferrari, der Ex-Kunde dazu auf seinem Blog, Cancelling AOL
- Technorati trackt folgende Blog…

Reality Check: Customer Dialogue 0.9

Here at this year’s DMMK more or less every speaker emphasizes the importance of establishing a dialogue with the customer. Sure, who could argue with this ? But while listening to them, I can’t get this example out of my head. It shows how AOL is havi…

Whow, what a story (

At T-online you can`t cancel your e-mail address, it comes with the internet access and you can just not use it but cancelling is total impossible.
I tried!

And now… the inevitable ‘cancel the account’ parody video….

http://www.youtube.com/watch?v=TbjUnz64ywc

this is just awesome piece of modern life call center experience. best part was when the conversation was top story on the diggstyle new netscape site (owned by aol, you know that), during their launching beta week.

Yes, it seems the Aol doctrine was spread far and wide. My subscription to France Telecom Wanadoo, I thought was canceled before I moved back to the US, was still debiting my account a year later. Even though the phone number of the original connection no longer existed and no one was living in that appartment since. It took a lot of threatening of law suits, a registered letter and a closing of that bank account to end the ordeal. It looks like a lot of big telecom corporate executives went to the same abnoxious school of “How to aggravate and loose your client base fast”.

Whaaaat!?

It´s incredible. I can´t believe that they had the gall to charge you a year later…it must have cost you so much effort to get your money back.

Hoffentlich passiert mir das nicht auch so

AOL kündigen

Thats the same shit it works in german.

very interesting, but I don’t agree with you
Idetrorce