What Is Craig Newmark Doing With His Time?

Customer service is that what I am doing with my time.

At Supernova Craig did a look back by asking himself what they’ve done to be successful. He compared CraigsList with a flea market, where people can sell and buy, but also have a chat with others.

But “we do suffer from problems”, Craig confessed.

They’ve been amongst other things hit by scammer and by people operating in an organised from. The only way he sees to handle the situation is, if “users police the site” for you. For Craig people are trustworthy and “we are fighting that the wisdom of crowds works.”

He, remembering the time when he wasn’t in the centre of media attention, made his point by appealing the supernova audience “treat others like you want to be treated and include people”

And what’s Craig doing next?
“I count on doing customer support only for the rest of my life. After that, it’s over.”

tag: openblog supernova2006